RETURN & REFUND POLICY

At X Shop, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains your rights and the steps to return items or request a refund. By placing an order with X Shop, you agree to the terms outlined below.

1. Eligibility for Returns

Returns are accepted within 30 days of the delivery date.
Items must be unused, in their original packaging, and in the same condition as when you received them.
Certain items, including digital products, gift cards, or customized orders, are non-returnable.

2. Initiating a Return

To start a return, please visit the support section on X Shop or use your order information to submit a return request. Once your request is approved:

You will receive instructions on how to return the item.
Returns without prior authorization may not be accepted.

3. Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to a defective or incorrect item.
We recommend using a trackable shipping method to ensure the item reaches us safely.

4. Refunds

Once the returned item is received and inspected, X Shop will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7–10 business days to the original payment method.
Shipping fees are non-refundable, except when the return is due to our error.

5. Exchanges

X Shop currently does not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact X Shop immediately with photos and order details.